Auntel Legal Policies

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Auntel platform ("Service"), operated by AUN Solutions ("Company," "we," "us," or "our"). By creating an account, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years of age to use this Service. By registering, you represent that you are 18 or older and have the legal capacity to enter into this agreement. The Service is available to users in the United States and Canada.

3. Service Description

Auntel provides virtual phone numbers with voice calling (WebRTC), SMS/MMS messaging, voicemail, and contact management for personal and business use. The Service operates over the internet using Telnyx as the underlying telecommunications infrastructure.

4. Account Registration and Responsibilities

• You must provide accurate, current information during registration, including a valid email address, personal phone number, and E911 address.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must keep your E911 registered address current at all times.
• You are responsible for all activity under your account.
• One person or legal entity per account. Sharing account credentials is prohibited.

5. Billing and Payment

5.1 Subscription Plans

All prices are in US Dollars.

5.2 Usage-Based Charges

5.3 Phone Numbers

• One phone number is included with your subscription at no additional cost.
• Additional phone numbers: $5.00 per number (one-time provisioning fee).

5.4 Monthly Usage Credit

Each billing cycle, a $1.00 usage credit is applied to your account. This credit covers usage charges (calls, SMS, voicemail). Unused credit does not roll over to subsequent billing periods.

5.5 Payment Terms

• Payment is processed via Stripe. You authorize us to charge your payment method on file.
• Subscription charges begin immediately upon registration. There is no free trial period.
• Usage charges are invoiced at the end of each billing cycle after applying the free monthly credit.
• All charges are non-refundable except where required by applicable law.
• If payment fails, service access is suspended immediately. You retain a 30-day grace period during which your phone number(s) are held. After 30 days of non-payment, your number(s) are released and may be reassigned.

5.6 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Changes take effect at the beginning of your next billing cycle. Prorated refunds are not provided for mid-cycle downgrades.

6. Prohibited Uses

You agree NOT to use the Service for:

• Illegal robocalling or auto-dialing
• Unsolicited bulk messaging (spam)
• Caller ID spoofing for fraudulent or deceptive purposes
• Harassment, threats, stalking, or abusive communication
• Any activity that violates the Telephone Consumer Protection Act (TCPA)
• Violation of Do-Not-Call list regulations
• Fraud, scams, or illegal activity of any kind
• Circumventing rate limits or abuse detection systems
• Reselling the Service without written authorization

7. E911 Limitations

The Service provides VoIP-based E911 calling with significant limitations compared to traditional 911 service. You must read and acknowledge the E911 Disclosure before using the Service.

8. Third-Party Services

The Service relies on third-party providers. By using Auntel, you acknowledge:

• Telnyx provides voice and messaging delivery infrastructure.
• Stripe processes payments and identity verification.
• Twilio may be used for phone verification (OTP).

We are not responsible for outages, errors, or policy changes by these third-party providers.

9. Customer Proprietary Network Information (CPNI)

Call detail records, billing information, and usage data constitute CPNI under federal law (47 CFR §64.2001-2009). We protect your CPNI as described in our CPNI Policy.

10. Intellectual Property

• The Service, its design, code, branding, and documentation are the intellectual property of AUN Solutions
• Your Content: You retain ownership of content you create or transmit through the Service, including voicemail recordings, SMS messages, and contact information. You grant us a limited license to store, transmit, and process this content solely to provide the Service.
• Call Recordings: If call recording features are introduced in future versions, recordings belong to the user who initiated the recording, subject to applicable consent laws.
• You may not copy, modify, distribute, or reverse-engineer any part of the Service.

11. Limitation of Liability

To the maximum extent permitted by law, AUN Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim. The Service is provided "as is" without warranty of any kind.

12. Indemnification

You agree to indemnify and hold harmless AUN Solutions from any claims, damages, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or regulation, or (d) your content transmitted through the Service.

13. Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association. You waive the right to participate in class action lawsuits.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

15. Modifications

We may modify these Terms at any time. For material changes, we will provide 30 days' advance notice via email. Continued use after the effective date constitutes acceptance.

16. Termination

• By you: You may cancel your account at any time through the dashboard settings. Cancellation takes effect at the end of the current billing period.
• By us: We may suspend or terminate your account immediately for violation of these Terms, the Acceptable Use Policy, or applicable law. We may terminate with 30 days' notice for any other reason.
• Upon termination, your phone number(s) enter a 30-day hold period, after which they are released.

17. Contact

For questions about these Terms: legal@auntel.com

1. Overview

AUN Solutions ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

2. Information We Collect

2.1 Information You Provide at Registration

• Full name — account identification, caller ID
• Email address — authentication, notifications, billing
• Personal phone number — account verification (OTP), recovery
• Country — service eligibility, regulatory compliance
• Preferred language — interface localization
• E911 address (street, city, state, zip, floor, unit, building) — emergency services dispatch
• Payment method — billing (processed and stored by Stripe; we do not store card numbers)

2.2 Identity Verification (Enhanced KYC)

If enhanced verification is required, we use Stripe Identity to verify your government-issued ID. We do not store ID images, selfie images, document numbers, or biometric data. Stripe processes and retains these per their privacy policy. We store only verification status, verified name, and verified address.

2.3 Information Generated During Use

2.4 Automatically Collected Information

• IP address: Collected at login, registration, and consent events for security and fraud prevention.
• User agent: Browser/device identifier at authentication events.
• Language preference cookie: A single cookie (i18n_locale) stores your language selection. No tracking, advertising, or analytics cookies are used.

3. How We Use Your Information

• Provide the Service: Route calls, deliver messages, play voicemail, display contacts.
• Billing: Calculate usage charges, process payments, generate invoices.
• Security: Detect fraud, prevent abuse, enforce rate limits.
• Compliance: Maintain records required by FCC, CRTC, and applicable regulations.
• Communication: Send service notifications, billing alerts, and legally required notices.

We do NOT use your data for advertising, selling to third parties, training machine learning models, or behavioral profiling.

4. Third-Party Data Sharing

We do not share data with analytics providers, advertisers, or data brokers. We may disclose information when required by valid legal process.

5. Data Security

• Passwords hashed using bcrypt
• JWT tokens with expiration for session management
• Refresh token rotation with IP/device binding
• Account lockout after repeated failed login attempts
• CPNI access logging on all call/message/billing data access
• HTTPS/TLS encryption for all data in transit

6. Your Rights

All Users

• Access: Request a copy of your personal data.
• Correction: Update inaccurate information via account settings.
• Deletion: Request account deletion (subject to legal retention obligations).
• CPNI Restriction: Opt out of CPNI use for marketing purposes.

California Residents (CCPA/CPRA)

Right to know, delete, and opt out of sale. We do not sell personal information. Response within 45 days.

Canadian Residents (PIPEDA)

Right to access, correct, and withdraw consent. Response within 30 days.

Quebec Residents (Law 64)

Additional rights: data portability, 72-hour breach notification.

7. Children's Privacy

We do not knowingly collect information from children under 18. If we learn that a user is under 18, we will terminate the account and delete associated data.

8. Changes to This Policy

We will notify you of material changes via email at least 30 days before the effective date.

9. Contact

Privacy inquiries: privacy@auntel.com

1. Purpose

This Acceptable Use Policy ("AUP") governs how you may use the Auntel Service. Violation may result in enforcement action up to and including account termination.

2. Prohibited Activities

1. Robocalling / Auto-dialing: Making automated calls without prior express consent (TCPA).
2. Spam messaging: Sending unsolicited bulk SMS/MMS messages.
3. Caller ID spoofing: Displaying false caller ID for fraudulent purposes.
4. Harassment: Threatening, abusive, or intimidating communication.
5. TCPA violations: Contacting persons on the National Do-Not-Call Registry without consent.
6. DNC non-compliance: Ignoring Do-Not-Call requests or STOP opt-outs.
7. 10DLC violations: Sending business SMS without proper registration.
8. Illegal activity: Fraud, scams, identity theft, or any illegal purpose.
9. System abuse: Circumventing rate limits or security measures.
10. Resale: Reselling access without written authorization.

3. Rate Limits

4. Enforcement Tiers

1. Warning: Email notification with required corrective action.
2. Throttle: Temporary reduction of calling/messaging capacity.
3. Suspension: Account disabled pending investigation.
4. Termination: Permanent closure. Number(s) released after 30-day hold.

Severe violations (fraud, illegal activity, imminent harm) may result in immediate termination.

5. Reporting Abuse

To report abuse from a Auntel number: abuse@auntel.com

Annual re-notification: We will remind you of these limitations annually via email and prompt you to confirm your registered address remains accurate.

1. What is CPNI?

Customer Proprietary Network Information (CPNI) includes your call detail records (who you called, when, duration), billing information, and service usage data. CPNI is protected under federal law (47 CFR §64.2001-2009).

2. How We Protect CPNI

• Access restricted to authorized personnel with documented need.
• Every access to CPNI data is logged with timestamp, accessor identity, and reason.
• CPNI is encrypted in transit (TLS) and access-controlled at rest.
• Authentication required before any CPNI disclosure.

3. Your CPNI Rights

• Restrict CPNI use: You may opt out of any use of your CPNI for marketing purposes.
• Opt-in required: We will not use your CPNI to market additional services without your affirmative consent.
• Access logs: You may request a summary of CPNI access logs for your account.

4. Breach Notification

In the event of unauthorized access to CPNI, we will notify the FBI and US Secret Service as required (47 CFR §64.2011), observe the required waiting period, and then notify affected customers promptly.

Cookies We Use

Cookies We Do NOT Use

• No analytics cookies
• No advertising or retargeting cookies
• No third-party tracking cookies
• No social media cookies

We use browser local storage for authentication tokens (JWT). These are not cookies and are not transmitted to third parties. Since we only use a single strictly-necessary functional cookie, no cookie consent banner is required under most regulations.

1. Our Commitment

Auntel complies with the National Do-Not-Call Registry (16 CFR Part 310), the Telephone Consumer Protection Act (47 U.S.C. §227), and applicable state Do-Not-Call regulations.

2. User Responsibilities

• Do not call numbers on the National Do-Not-Call Registry without prior express consent or existing business relationship.
• Honor Do-Not-Call requests from individuals within 30 days.
• Maintain your own internal Do-Not-Call list.
• Comply with time-of-day restrictions: no calls before 8:00 AM or after 9:00 PM in the called party's local time.

3. Platform Enforcement

• STOP/UNSUBSCRIBE responses to SMS are processed automatically — further messages are blocked.
• Repeated DNC violations result in enforcement per the Acceptable Use Policy.

4. Report DNC Violations

If you receive unwanted calls or messages from a Auntel number: abuse@auntel.com